Returns & Refund Policy
At Transchem Lifesciences, your satisfaction is our priority. If you’re not completely satisfied with your purchase, eligible products may be returned or exchanged within 10 days of the purchase date.
To process a return or exchange, items must:
- Be accompanied by the original receipt or order number.
- Be returned in their original condition and packaging.
- Meet our return eligibility requirements.
Approved refunds will be issued to the original payment method used for the purchase.
100% Customer Satisfaction
We are committed to providing quality healthcare products and exceptional service. If you receive a defective, damaged, or incorrect item, please contact our Customer Care team immediately. We’ll work quickly to resolve the issue through a replacement, exchange, or refund where applicable.
Return Verification
All returns and exchanges are subject to verification and applicable regulations. To protect the safety of our customers, Transchem Lifesciences reserves the right to decline returns or exchanges that:
- Present a health or safety risk.
- Show signs of misuse or abuse of our return policy.
- Involve suspected fraudulent activity.
- Do not meet the conditions outlined in this policy.
We reserve the right to update or modify this Returns & Refund Policy at any time.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns on:
- Opened or used medicines unless required by law.
- Prescription medications.
- Personal care and hygiene products that have been opened.
- Medical devices intended for single use.
- Gift cards or promotional vouchers.
- Clearance or final sale items unless faulty.
Need Assistance?
If you have questions about a return or refund, our Customer Care team is here to help.
📞 Phone: +256 39 4526015
+256 791987353 / +256 740081849
At Transchem Lifesciences, we’re dedicated to providing trusted healthcare products, reliable service, and a hassle-free shopping experience.
