Privacy Practices

Transchem Lifesciences Privacy & Security Policy

Last Updated: July 28, 2026

At Transchem Lifesciences, protecting your privacy and safeguarding your personal information are fundamental to how we operate. This Privacy & Security Policy explains how we collect, use, store, share, and protect the information you provide when you visit our website, create an account, purchase products, submit prescriptions, or use any of our healthcare services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy & Security Policy and agree to the collection and use of your information as described below.

Our Commitment to Your Privacy

We understand that healthcare information is personal and confidential. Transchem Lifesciences is committed to maintaining the highest standards of privacy, security, and ethical business practices. We collect only the information necessary to provide safe, reliable, and efficient pharmaceutical services while protecting your data from unauthorized access, misuse, or disclosure.

Information We Collect

Depending on how you use our services, we may collect:

• Personal information such as your name, email address, phone number, and delivery address.
• Account information when you register on our website.
• Prescription details and healthcare information required to dispense medications where permitted by law.
• Payment information processed securely by trusted payment providers.
• Website usage information, including browser type, device information, IP address, and cookies that help improve your experience.

How We Use Your Information

Your information may be used to:

• Process and deliver your orders.
• Verify prescriptions and provide pharmacy services.
• Respond to customer enquiries and support requests.
• Send order confirmations, shipping notifications, and service updates.
• Improve our website, products, and customer experience.
• Detect and prevent fraud or unauthorized activity.
• Meet applicable legal, regulatory, and professional obligations.

We will only use your information for legitimate business and healthcare purposes.

Protecting Your Information

Transchem Lifesciences employs appropriate administrative, technical, and physical safeguards to protect your personal information. These measures include secure website encryption (SSL), controlled system access, regular security updates, secure data storage, and ongoing monitoring to help prevent unauthorized access or misuse.

Although we take reasonable steps to protect your information, no online system can guarantee absolute security. We encourage customers to use strong passwords and keep their account credentials confidential.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Delivery and logistics partners to complete your orders.
• Secure payment service providers.
• Licensed healthcare professionals for prescription verification where required.
• Government authorities or regulators when disclosure is required by law.
• Trusted technology providers who support our website and business operations under appropriate confidentiality obligations.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyse website performance, and enhance your browsing experience.

You may manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request deletion of information where permitted by applicable law.
• Opt out of promotional marketing communications at any time.

Requests relating to your personal information can be submitted to our Customer Care team.

Changes to This Policy

Transchem Lifesciences may update this Privacy & Security Policy from time to time to reflect changes in our services, technology, or legal requirements. Any revisions will be published on this page with an updated effective date.

We encourage customers to review this policy periodically to stay informed about how we protect their information.

Contact Us

If you have any questions about this Privacy & Security Policy or how your personal information is handled, please contact us:

Transchem Lifesciences

Customer Care: +256 39 4526015

Your trust is important to us. We are committed to protecting your privacy while delivering safe, reliable, and high-quality healthcare products and pharmaceutical services.